A new telephone system developed by the Internal Revenue Service has vastly improved customer service and has allowed taxpayers to better connect with auditors and receive answers to their questions, said a report by the Treasury Inspector General for Tax Administration.
Medicine and technology are changing, and the definition of disability is changing too, said a government watchdog.
The improvement of medicine, treatments and prosthetics means people with certain disabilities now have more physical ability than they would have years ago, said a Government Accountability Office director, Daniel Bertoni, in a statement before the House Subcommittee on Social Security.
A national database that tracks government crackdowns on healthcare providers has not been updated regularly, leaving open the possibility the government has employed "potentially fraudulent or abusive providers," according to a report by the Health and Human Services Department's Office of Inspector General.
The Healthcare Integrity and Protection Data Bank provides information on actions the government has taken against bad healthcare providers, and is designed to ensure those same providers are not employed by or receive contracts from the government.
A government program designed to provide foreign assistance is running into problems completing its objectives - including using incorrect methods to measure its progress, according to a report by the Government Accountability Office.
The Millennium Challenge Corporation had to reduce the amount of road it was building in six nations by 63 percent "because of increased construction costs and political problems in partner governments," the report said.
The National Nuclear Security Administration needs better oversight of its contractors to ensure safety at sites around the country, said a report by the Government Accountability Office.
"As work carried out at NNSA’s sites involves dangerous nuclear materials such as plutonium and highly enriched uranium, stringent safety procedures and security requirements must be observed," the report said.
The Federal Aviation Administration is attempting to implement its "NextGen" program for air traffic control in order to meet the increasing number of flights, but investigators are worried the agency isn't doing enough to entice airports to adopt the new system.
The Pentagon can do more to train its officers on the role contractors play in combat, a study by the Government Accountability Office found.
The Defense Department is increasingly becoming reliant on private contractors to help military efforts, but the report by Congress' investigative arm found military leaders sometime underestimate how much they rely on contractors. The agency also needs better tools to track information on contractors, the GAO said.
The Internal Revenue Service lacks proper data to evaluate its new efforts to provide customer service, according to a watchdog report.
The nation's tax agency has implemented a number of new initiatives, including video conferencing technology to help taxpayers who need assistance. But the IRS doesn't have the information yet to evaluate if the programs have been effective, said the Treasury Inspector General for Tax Administration.
The inspector general recommended the agency develop goals and measurements to evaluate the new programs.